State owned telecom company Bharat Sanchar Nigam Limited (BSNL) might compensate its customers whose telephone lines have been discontinued for more than 10 days by waiving off the rental in the city of Nashik. The telephones lines of the residents of Rane Nagar, Indira Nagar and Rajeev Nagar are dead from May 10.

The earth movers which are operated by the National Highway Authority of India used for widening the road, had snapped the telephone lines. As the telephone lines remained dead for such a long time, the residents along with the corporator Archana Jadhav met the officials of BSNL and demanded for a waiver of the rental for the period it was disconnected.

The officials have assured the complainants that they will consider the matter. Jadhav said, “It has been a long time that the telephone connections of the residents have been disconnected. We raised the issues with the officials and demanded that the customers be given rebate in their rentals”.

The corporator also said that it was mandatory for BSNL to provide discount on the rental if the telephone connections were discontinued for more than four days. A R Akhade, the junior telecom officer of BSNL said that they have constantly requesting the National Highway Authority of India to be careful while carrying out the work.