Five Indian telecom operators, namely Aircel, Vodafone, Idea, BSNL and MTS, have been facing billing disputes, with dispute percentages ranging between 0.11 and 2.42 percent. In the state of Maharashtra, the score for Aircel is the worst, with 2.42 percent.
Figures revealed that 0.11 percent to 0.25 percent of Airtel’s postpaid bills in the state of Gujarat, Jammu and Kashmir, Kolkata, Punjab, Karnataka and Rajasthan were disputed. Other figures revealed that Aircel and Idea were two companies which could not resolve their billing disputes within four weeks, which is the time that is set under the regulation as a quality benchmark.
TRAI (Telecom Regulatory Authority of India) has set up a benchmark to respond to the complaints, while Vodafone’s post paid services did not comply with the mentioned benchmark. These regulations have been set for the state of Jammu and Kashmir, Uttar Pradesh and Punjab. In the Bihar circle, around 2.4 percent of pre-paid bills were disputed.
Moreover, pre-paid and postpaid customers of the Sistema Shyam Telecom Services (which runs services under the brand name of MTS) had 0.15 percent of their bills disputed, originating from the Delhi circle. Reports from TRAI added that faulty billings by the telecom operators has increased to 5.68 percent during the reported quarter, from 4.37 percent in the previous quarter.