On June 12, 2013, auto giant Volkswagen Group was criticized by its Australian customers for being too slow in announcing the recall of thousands of its vehicles. On June 11, 2013, the auto company said that it was recalling some Jetta, Golf, Passat, Polo and Caddy models in the Australian market, that were made between June 2008 and September 2011.
The recall was announced by the company after customers complained of suddenly losing power. The recall in the Australian market has affected about 25,928 vehicles and similar actions are being taken across the globe over the noticed problems with the direct-shift gearbox. On the Australian Facebook page of Volkswagen there was a post by customer Christopher Russell who said, “If you did this in the first place you wouldn’t have damaged the brand!!”
On the other hand, the company is assuring the anxious motorists of free inspections at its dealerships. Volkswagen has also insisted that it will not be recalling vehicles. The need for this recall was announced when a motorist was killed in an accident, as her Golf was hit from behind by a truck in Melbourne. The driver of the truck said that the accident could not be avoided, as the car in front of him suddenly slowed down.