Japanese government warns cellphone company over service failures

Japanese government warns cellphone company over service failures

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Japan-based telecommunications operator KDDI Corp. has been instructed by the Internal Affairs and Communications Ministry to take measures in order to prevent large-scale mobile service failures, like those which have been present in the last few months. Administrative instruction has been given to KDDI on Tuesday, July 16, 2013, after the company’s communications service for mobile phones was disrupted across various areas on six occasions between December 2012 and May 2013.

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The ministry said that KDDI has damaged the trust in the nation?s communication services and added that the company failed to prevent the large-scale failures, though it received an administrative instruction in February 2012 over a similar problem. After the crisis, the company is supposed to work out preventive measures and submit a report to the ministry by August 16, 2013.

The president of KDDI, Takashi Tanaka will be returning 20 percent of his pay for three months and other six senior officials will take a three-month pay cut of ten percent. The ministry said that the string of failures was related to Apple Inc’s iPhone handsets, which KDDI began selling in October 2011.

The company even failed to address the rapid increase in communications traffic, as networks became increasingly complex.