Pesky call complaints reduce since implementation by TRAI

Pesky call complaints reduce since implementation by TRAI

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Asia Bizz: The number of complaints against the commercial calls have reportedly been reduced, according to a statement made by the Indian government on November 25, 2011. The complaints decreased after the implementation of the Telecom Regulatory Authority of India (TRAI).

On September 27 , 2011,  TRAI issued guidelines over unsolicited commercial calls that bother telephone subscribers across the Asian country. Milind Deora, the Minister of State for Communications and IT, said that before the regulation , on an average, 47,454 complaints were received in a month.

The new regulations were effective from September 27, 2011 and the number of complaints has come down since then. According to the data, from September 27 to November 15, 2011 a total of 5,979 complaints were received that were lodged by the telecom customers.

The regulations stated that the telecom customers have to get themselves registered with their service providers to for the registration in the National Customer Preference Registry. Deora added that till now no complaints have been received regarding the access to the providers refusing the registration to the new customers with the National Preference Registry.