Chinese vehicle buyers will soon be given a new right, according to which they will be able to return a faulty vehicle and get a replacement or a refund. Customers will get this right according to a new regulation on auto warranties, which is expected to take effect on October 1, 2013.
The General Administration of Quality Supervision, Inspection and Quarantine in January 2013 issued the 3R regulation, which stands for repair, replacement or return and is also known as the ‘three guarantees’ in Chinese. The new rule by the regulator has been well-received by customers, as well as dealers and carmakers.
The manager of a BMW dealership in Beijing, Wang Lei said that he believes that the 3R regulation will bring many benefits to everyone, from customers to dealers and carmakers. Wang said, “Previously, we had no standards to refer to when car owners asked for a replacement or refund, and it’s really a difficult situation for the dealers to be sandwiched between the customers and carmakers”.
Even a staff member at an Audi dealership on the condition of anonymity said that such regulation can prevent many disputes.
Photo Credits: Want China Times