Internet giant Yahoo issued an apology for a problem which resulted in access to the service being knocked out for certain users since December 9, 2013. The web portal revamped its service in October 2013.


Jeffrey Bonforte, the senior vice president at Yahoo said, “The company had dozens of people working around the clock to bring it to a resolution. The issue has been harder to fix than we originally expected.” Earlier during the day on December 12, 2013, the company said that it expected access to be made available by 3 pm San Francisco time.

In an updated posting, Yahoo stated that the majority of users should be allowed to log in, as well as send and receive messages. The company went on to say that some of the recent messages might not appear in the inboxes of users right away, as the mail backlog from the recent outage is cleared. On the company’s help website, Yahoo said that they are still working on making all accounts up to date.

The outage of the mail service is yet another trouble on the email platform which is used by more than 100 million people on a daily basis. Users have even complained about different software issues, along with the look and organization of the new mail site, which includes searches for older messages and new characteristics.

Photo Credits: CBS


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